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Enable the Use file attachment type whitelist setting from Admin Control Panel under Tickets and Settings in the sidebar.Remove specific attachment types or big attachments while parsing emails Refer to this operator usage table in case you are specifying multiple criteria: Criteria 1Ĭriteria 1 must hold and either of Criteria 2 or Criteria 3 be true Once a rule matches, parser checks if Stop Processing Rules setting is disabled before proceeding to check the mail against other rules. Parser Rules are checked against an incoming eligible email in ascending order of the value for Execution Order.
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You can make use of Post Parse action set to assign emails matching certain criteria to particular staff members.Post Parse criteria only work for Post Parse action set.Cater to actual ticket properties set for the ticket which is created or to which the email is appended post parsing.Recognized by Post Parse postfix in criteria selector.Pre Parse criteria can be used to set any action set: Pre Parse or Post Parse.Consider actual mail properties on the basis of raw mail headers, such as Sender email address and Destination email address amongst others.Rule criteria and action set can be segregated neatly into two sets If the server cannot support it, the Helpdesk cannot parse the email. GFI HelpDesk customers can configure PHP parameters (in conjunction with required limit and actual server hardware) to support large size attachments parsing from server side. The maximum allowed limit for On Demand Helpdesk is 10240 KB, that is 10 MB.Helpdesk message size limit (in kilobytes) is specified from the Email Size Limit setting under the Admin Control Panel: Email Parser > Settings.It auto responds an e-mail, parses and extracts data e-mail body and performs actions like updating a database or an.
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Extracted and generated information include but are not limited to: list of URLs parsed from the text content of the mail (including HTML body/attachments) Please feel free to send me your comments. This means that any email which doesn’t follow RFC guidelines is in the Bans List or cannot be parsed due to message size restrictions or any other technicality is not matched against these rules. Automated Email Parser is a complete and powerful e-mail automation solution. emlparser serves as a python module for parsing eml files and returning various information found in the e-mail as well as computed information. Mail Parser Rules work on eligible emails.
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To set up email rules go to Admin CP > Email Parser > Rules. If you are migrating from another solution to GFI HelpDesk and you already had Email Rules set before, set them up in GFI HelpDesk to keep emails working as expected.